British Waterways adopts new structure

2 November 2009

Today is the day that British Waterways’ new structure comes into effect. British Waterways will now be managed from its headquarters in Watford, eleven new waterways in England and Wales and two waterways in Scotland.

In BW’s new structure activities such as licence enforcement, moorings management and the delivery of major engineering projects will be managed by central specialist teams allowing the new waterways to focus on improving customer service and day to day waterway operations.

When making changes like these it is important that our customers and stakeholders can continue to stay in touch with us. Consequently we have published a 'getting in touch' guide to make this easier. You can download a copy of our 'getting in touch' guide from the Contact Us page.